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Contact Support Playstation

Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method. 2) I have questions about PlayStation product setup and installation. Thank you for utilizing Sony Community. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. Theres absolutely nowhere for me to get help and its. How to contact PlayStation Support Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. 7M Followers Tweets Tweets & replies Media. Alternatively, for all sony products, you can directly contact Sony at 800-554-6088. A Samsung TV detects the connected game consoles such as Xbox, PlayStation and Nintendo Switch and it converts to Game Mode automatically without any additional settings needing to be adjusted. Toll-Free Number: (800) 345-7669 Sony Latin America, Inc. PlayStation on Twitter: Learn how to set a login >Ask PlayStation on Twitter: Learn how to set a login. For some countries in the Middle East, Asia, and Africa, there is no single support service - special affiliate companies like PlayStation Asia do it, so there is a link to the contact form in the table. PlayStation Plus support PlayStation Plus support Learn more about the features and benefits of PlayStation®Plus such as online multiplayer, cloud storage, and monthly games. Please get in contact with Sony’s representatives by reaching out to them directly using the contact information below. PlayStation Support, PS4, PS5 Customer Service: Live Chat. Our helpful agents will be there to help you. Support / Contact Us for Electronics and Game. You can contact PlayStation Support by using any of the following methods: Speak to Consumer Services toll-free at 1-800-345-7669. Product support & customer relations. Natalie Nunez Internal Communications, Manager for the Sony Biotechnology. How To Contact PlayStation Support (PlayStation Customer. PlayStation Support, PS4, PS5 Customer Service: Live Chat >PlayStation Support, PS4, PS5 Customer Service: Live Chat. Support & contact information on Sony consumer products (Electronics, Mobile, Game and Mobile Apps). Press Ask a PlayStation Expert displayed at the bottom right of the screen to start an online conversation with a PlayStation Expert through the Limitless application. Follow Ask PlayStation @AskPlayStation Official NA Twitter Support. after about 4 days of trying i finally got in contact with someone in the chat option. Sony has the worst customer support by FAR. You must also prepare an email address and a PSN ( nickname ). For Support surrounding your product and order experience, please click here. Business, Economics, and Finance. Use the search bar below to see if your issue or error code is covered by an article. Visit Playstation support. com/support/account/psn-safety-players-guide/…. May 1, 2022 at 4:29 AM Sony has the worst customer support by FAR. Official NA Twitter Support. 2) I have questions about PlayStation product setup and installation. PlayStation 5 family management features can help to manage the experience your children can have on. com Sony Pictures Entertainment Robert Lawson Chief Communications Officer [email protected]. Contact Support Contact Support Product support & customer relations Register a Product Register a Product Keep track of all your products in one location Parts & Accessories Parts & Accessories Product information and sales assistance Community Community A place where you can find solutions and ask questions Community Support. LikeLikedUnlike dcolbert 5 years ago DaveJ, I am a detective with the Oxford Police Department and I am working a Fraud Case invoving a Playstation Network account. 30pm BST The UK also has excellent support on Twitter, with a team who responds quickly to your questions. Follow Ask PlayStation @AskPlayStation Official NA Twitter Support. (gets to a live customer relations person) Have them document everything. Electronics TV, Video, Audio, Digital Still Camera and Phones Games PlayStation® Location Select your country/area support site manually. PlayStation 5 family management. PlayStation Plus support PlayStation Plus support Learn more about the features and benefits of PlayStation®Plus such as online multiplayer, cloud storage, and monthly games. How to contact PlayStation Support Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Go to direct. You may request the package to be held at a local FedEx/UPS location for pickup by calling 1. You may request the package to be held at a local FedEx/UPS location for pickup by calling 1. PlayStation Customer Service 1. sony just straight stole $610 from me. PlayStation Plus support PlayStation Plus support Learn more about the features and benefits of PlayStation®Plus such as online multiplayer, cloud storage, and monthly games. Where can I get more information? Please click here for Hardware support options. com Sony Biotechnology, Inc. Contact PlayStation Support (PlayStation Customer >How To Contact PlayStation Support (PlayStation Customer. How to get support from the PlayStation Experts. So in order to explain your issue to them directly you can call them at 800-345-7669 for US citizens. Welcome to our Community! Here you can ask questions, find answers and connect with other Sony users in our community. It outright wont let me cancel my subscription to ps+ and quite literally just says, Well that didnt work, try again in a few moments. The PlayStation support contact number is: 1-800-345-7669 and youll be connected to a support agent. How to Request a PlayStation Refund. PlayStation Support How can we help? Browse help by category Account & Security PS Store & Refunds Tiered Services Games Hardware & Repairs Safety Important notices. Do you want to know how to contact playstation support anytime 24 hours a day, 7 days a week! If you go to playstation dot com and then select support, in the bottom right side of the. You can also setup the request via the FedEx Delivery Manager for packages shipping via FedEx. Customer Support & Media Contacts for Sony Corporation of America. Natalie Nunez Internal Communications, Manager for the Sony Biotechnology. Contact Support Contact Support. Sony Customer Service Contacts Sony Email Support N/A Sony Live Chat Support N/A Sony Call Center Support 1-239-245-6356 Sony Knowledge Base https://www. com/support/account/psn-safety-players-guide/. How to Contact PlayStation Support (Number) There are several ways you can Contact PlayStation but calling them directly seems to be the method most people. Fill out the form below to have an agent call you Fields marked with an asterisk (*) must be filled out. PlayStation 5 family management features can help to manage the experience your children can have on PS5. searching myself. If this number called you, it might have been the Sony support team, who probably called you back. Support / Contact Us for Electronics and Games Product Select the product to move to your country/area support site automatically. Marie, employee #1000318642 - She said she asked management to do an out of warranty replacement, and they only offered a discount on me purchasing a new one. The PlayStation Support Phone Number is +1-800-345-7669. The remote control doesnt work. After contacting support and troubleshooting, the support technicians said that 4-blinking red LED light means the panel (the part that has all the LEDs) is bad. If you are facing difficulties calling this number you can also contact the company via the Sonys headquarters phone number depending on your region at (239) 768-7676 (for the USA), +325 230 7307 (for Europe), +8 135 448 3311. Media Relations Contacts Sony Corporation of America Lisa Gephardt Senior Director, Corporate Communications SCA. PlayStation™ Network For PlayStation Store, PlayStation Video, PlayStation Music, PlayStation Vue Professional Electronics For assistance with your professsional products. Sony Support - Well call you Request an agent to call you Avoid waiting on hold Save time by having an agent call you. Official Sony Electronics Community. Contact Support Contact Support Product support & customer relations Register a Product Register a Product Keep track of all your products in one location Parts & Accessories Parts & Accessories Product information and sales assistance Community Community A place where you can find solutions and ask questions Community Support by Sony. Calling, Emailing, or Writing a Letter to PlayStation 1 Dial 1-800-345-7669 to call PlayStation for immediate assistance. Customer Support & Media Contacts for Sony Corporation of America. com Sony Biotechnology, Inc. Back to Directory Create account for FREE. They all also mentioned that is a common/known issue and not actually repairable since the panel is on backorder and costs as much or more than a new TV. Calling, Emailing, or Writing a Letter to PlayStation 1. How to contact PlayStation Support (US). Contact Support Contact Support. We’ll Call You – Sony Electronics Support. Contact Support Contact Support Product support & customer relations Register a Product Register a Product Keep track of all your products in one location Parts & Accessories Parts & Accessories Product information and sales assistance Community Community A place where you can find solutions and ask questions Community Support by Sony. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. Ask a PlayStation Expert (US). The PlayStation Support Phone Number is +1-800-345-7669. We’ll Call You – Sony Electronics Support>We’ll Call You – Sony Electronics Support. Maybe you called or emailed them sometime in the past with a problem that you had with your PlayStation. Contact Support PlaystationYou can contact Sony support by calling Sony toll-free customer service number: (800) 345-7669. Sonys website doesnt let you speak to anyone to get help when their own worthless website doesnt work. Currently available only for United Arab Emirates, Saudi Arabia, and Pakistan Repair &. Media Relations Contacts Sony Corporation of America Lisa Gephardt Senior Director, Corporate Communications SCA. What is PlayStation Plus? Subscribe to PlayStation Plus PlayStation Plus requirements Manage your PlayStation Plus subscription Share your PlayStation Plus subscription. Alternatively, for all sony products, you can directly contact Sony at 800-554-6088. Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method. Dial 1-800-345-7669 to call PlayStation for immediate assistance. You can connect with PlayStation Support for assistance with your PlayStation product or service here: bit. Skip ahead of the line Call requests receive priority. The PlayStation support contact number is: 1-800-345-7669 and you’ll be connected to a support agent. Find the order in question and select Return. Where can I get more information? Please click here for more information. Product information and sales assistance. Ask PlayStation (@AskPlayStation) / Twitter>Ask PlayStation (@AskPlayStation) / Twitter. How to contact PlayStation Support Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. The PlayStation support contact number is: 1-800-345-7669 and you’ll be connected to a support agent. Support & contact information on Sony consumer products (Electronics, Mobile, Game and Mobile Apps). @AskPlayStation. Telephone: 0203 538 2665 Opening times: Monday-Saturday 10. You can reach them at https://support. Please be advised that due to staff availability, you may experience delays or disruptions in contacting PlayStation Support via Phone, Live Chat, or Social Media. Provide your first name and a valid email address to submit your question. A place where you can find solutions and ask questions. We apologize for the inconvenience. Head Office 2235 Sheppard Avenue East, Suite 700 Toronto, ON M2J 5B5 Main Telephone: (416) 499-1414 Telephone: Sony Technical & Product Service Support : Website: 1-877-899-7669: Sony. Here you get help with the following topics: Account & Security. ca Shopping & Order Support : 1-888-289-7669: Sony PlayStation Support : Website: 1-800-345-7669: Sony. com/_ylt=AwrFarEE11dkGJk4yrtXNyoA;_ylu=Y29sbwNiZjEEcG9zAzUEdnRpZAMEc2VjA3Ny/RV=2/RE=1683507077/RO=10/RU=https%3a%2f%2fwww. PlayStation® For PlayStation® Systems, Games and Entertainment International Assistance For products purchased outside the U. Game Mode is automatically activated when you connect your console game devices to your Samsung TV. UK PlayStation Support For PS4, PS5 Telephone: 0203 538 2665 Opening times: Monday-Saturday 10. com/help/ Joined May 2010 2,716 Following 1. Head to the PlayStation support page Choose Request a refund and then Refund Chatbot In the new window select New refund request Answer seven questions, and you will be transferred to an actual support agent The agent decides whether you can get a refund or not If you prefer to request your refund via email, phone, or in person, you’re out of luck. Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information. com/electronics/support? Sony Forum https://us. Can you help me I am trying to get the same info you were and I am not getting anywhere. If youre currently a PlayStation Plus member on your PS4™ console or other PlayStation device, you can keep using the same. Alternatively, for all sony products, you can directly contact Sony at 800-554-6088. How to Get a Free PS5 PlayStation Camera Adaptor for PSVR. Samsung Health Monitor : 800-7267864 Samsung Pay : 800-7-729 (S-PAY) Home Product Help & Support TV & AV Game Mode Settings on your Samsung TV. But be warned, navigating the service phone menu when you call can be a bit of a pain. PlayStation (@AskPlayStation). 3339 (for FedEx) or 1-888-742-5877 (for UPS). You can reach them at PlayStation Support (link : https://support. 30pm BST The UK also has excellent support on Twitter, with a team who responds quickly. Here are some other ways to contact PlayStation for. PlayStation Online Assistantrawal47 The current estimated wait time is less than 10 minutesPWould you like to hold for an agent?PlayStation Online AssistantYes. Your package may be shipped using either FedEx or UPS. Indian players can contact PlayStation by calling 1800-103-7799. Contact PlayStation Support Anytime For Help with PS5 >How to Contact PlayStation Support Anytime For Help with PS5. Thank you for utilizing Sony Community. com Sony Pictures Entertainment Robert Lawson Chief Communications Officer [email protected]. PlayStation>Order Problems. Indian players can contact PlayStation by calling 1800-103-7799. Select a product to lead you to our support site for your country/area. Contact support Contact your Sony Support team Repair & Warranty Book, track or maybe even avoid a repair Support by Sony (Mobile App) Never miss an update again! Find information and receive instant notifications about your product Register Repair & Warranty. Tweet to PlayStation support: @AskPlayStation. to file a complaint, please help. Regards, Ella DetGarcia 7 years ago I am a Detective from San Marino CA. Contact Sony Customer Service. To contact support, you will need to tell them your console’s serial number, and they may also ask for the model, revision, and Support ID. Follow the steps below to manually switch. Learn how to set a login passcode on a PS4 or PS5 console: https://playstation. Contact support Contact your Sony Support team Repair & Warranty Book, track or maybe even avoid a repair Support by Sony (Mobile App) Never miss an update again! Find information and receive instant notifications about your product Register Repair & Warranty. Maybe you called or emailed them sometime in the past with a problem that you had with your PlayStation. But be warned, navigating the service phone menu when. PlayStation Support Contact Number. UK PlayStation Support For PS4, PS5 Telephone: 0203 538 2665 Opening times: Monday-Saturday 10. PST so you can speak directly to a representative. Use any phone to dial the toll-free international number for PlayStation’s customer support. If you prefer call support, you can contact their helpline 1-239-245-6356. How To Contact PlayStation Support (PlayStation Customer …. Media Relations Contacts Sony Corporation of America Lisa Gephardt Senior Director, Corporate Communications SCA. You can connect with PlayStation Support for assistance with your PlayStation product or service here: bit. Here are some other ways to contact PlayStation for help: Try Using PlayStation support: Go to the official PlayStation Support site. Support is closed? : r/playstation. Chat with a PlayStation support live agent by clicking here. You can contact PlayStation Support by using any of the following methods: Speak to Consumer Services toll-free at 1-800-345-7669; Chat with a PlayStation support live agent by clicking here. Sony Community Visit our Community and share your experiences and solutions with other Sony customers Contact support Contact your Sony Support team Repair & Warranty Book, track or maybe even avoid a repair Support by Sony (Mobile App) Never miss an update again! Find information and receive instant notifications about your product Register. PlayStation Plus is tied to your account. Our colleagues at PlayStation are actually better equipped to respond to your PlayStation concern. Keep track of all your products in one location. Learn about PlayStation Safety and ensure that your PSN experience is as safe as possible: https://playstation. Dial 1-800-345-7669 to call PlayStation for immediate assistance. Locked out of PSN account because of 2. You can contact PlayStation Support by using any of the following methods: Speak to Consumer Services toll-free at 1-800-345-7669. PlayStation Support How can we help? Browse help by category Account & Security PS Store & Refunds Tiered Services Games Hardware & Repairs Safety Important notices Find information about PlayStation products, features and services that are no longer available or are being discontinued. Samsung Health Monitor : 800-7267864 Samsung Pay : 800-7-729 (S-PAY) Home Product Help & Support TV & AV Game Mode Settings on your Samsung TV. Find the order in question and select. Support / Contact Us for Electronics and Games Product Select the product to move to your country/area support site automatically. Learn about PlayStation Safety and ensure that your PSN experience is as safe as possible: https://playstation. PlayStation Online AssistantNoIn order to continue assisting you, a Support Agent is required. Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method. © 2023 Sony Interactive Entertainment LLC. PlayStation Support How can we help? Browse help by category Account & Security PS Store & Refunds Tiered Services Games Hardware & Repairs Safety Important notices Find information about PlayStation products,. 3339 (for FedEx) or 1-888-742-5877 (for UPS). com/support/account/prevent-parental-control-change/… 05 May 2023 17:30:00. I do not have any information on the account other than the credit card information used to make the charges. Official NA Twitter Support. We find it best that you contact our colleagues from Sony PlayStation regarding this. You can also setup the request via the FedEx. You can connect with PlayStation Support for assistance with your PlayStation product or service here: bit. Ask PlayStation on Twitter: Learn about PlayStation Safety and …. Sony Electronics Community>Official Sony Electronics Community. Skip ahead of the line Call requests receive priority handling. How to get help for PlayStation and PSN; gift cards, password resets, and more. Use any phone to dial the toll-free international 2. Ask PlayStation (@AskPlayStation) / Twitter. Draft a professional letter explaining your issue 3. How to contact PlayStation Support (UK). Learn how to set a login passcode on a PS4 or PS5 console: https://playstation. Ask PlayStation. Sony Support - Well call you Request an agent to call you Avoid waiting on hold Save time by having an agent call you. So in order to explain your issue to them directly you can call them at 800-345-7669 for US citizens. Write a letter to Sony to contact PlayStation about legal issues. How to Contact PlayStation Support Anytime For Help with PS5. ordered a ps5 on 10/31 (currently 11/12 it still hasnt shipped). Need to get in touch? Before you contact PlayStation. Where can I get help? Please click here for Hardware support options. I have received an email from [email protected]. Sony has the worst customer support by FAR. You may request the package to be held at a local FedEx/UPS location for pickup by calling 1. Write a letter to: Sony Interactive Entertainment Consumer Services Department, 2207 Bridgepointe. You can reach them at https://support. Please feel free to contact them at https://support. Our helpful agents will be there to help you. Here are some other ways to contact PlayStation for help:. Product support & customer relations. Parts & Accessories Parts & Accessories. Product support & customer relations Register a Product Register a Product Keep track of all your products in one location Parts & Accessories Parts & Accessories Product information and sales assistance Community Community A place where you can find solutions and ask questions Support by Sony Support by Sony Get Support Content. PlayStation on Twitter: Learn about PlayStation Safety >Ask PlayStation on Twitter: Learn about PlayStation Safety. For assistance in any issues involving your Playstation, please reach out to our Playstation support at https://support. 3 Easy Ways to Contact PlayStation. How To Contact PlayStation Support? Via call, chat, tweet, or. com Sony Pictures Entertainment Robert Lawson Chief Communications Officer [email protected]. Contact support Contact your Sony Support team Support by Sony (Mobile App) Never miss an update again! Find information and receive instant notifications about your product. If this number called you, it might have been the Sony support team, who probably called you back. Site Help / How to perform a software update on your TV How to get help for PlayStation and PSN; gift cards, password resets, and more The remote control doesnt work Community Activity Start a New Post Sort by: Most Recent Activity Search this feed. Playstation Phone Numbers and Emails Toll-Free Number: (800) 345-7669 United States and Canada Call customer service Customer Service: +54 116 770 7669. The PlayStation support contact number is: 1-800-345-7669 and you’ll be connected to a support agent. Account & Security Account PS Store & Refunds Tiered Services Hardware & Repairs Online Safety Connectivity What do you need help with? Select a category from below:. Here you can ask questions, find answers and connect with other Sony users in our community. Head to the PlayStation support page Choose Request a refund and then Refund Chatbot In the new window select New refund request Answer seven questions, and you will be transferred to an actual support agent The agent decides whether you can get a refund or not If you prefer to request your refund via email, phone, or in person, you’re out of luck. Contact Support Contact Support Product support & customer relations Register a Product Register a Product Keep track of all your products in one location Parts &. How To Contact PlayStation Support? Via call, chat, tweet, or a …. Please supply information for me to send in a subpoena for stolen play station 4 Thank You, Detective Garcia pgarciasmpd. Ask PlayStation (@AskPlayStation). Home > Support / Contact Us > Support / Contact Us for Electronics and Games Support / Contact Us for Electronics and Games Product Select the product to move to your country/area support site automatically. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Call customer service Send Message Customer Service: (239) 768-7547 (877) 899-7669 Headquarters: (239) 768-7676 Sony Electronics Inc. Learn about PlayStation Safety and ensure that your PSN experience is as safe as possible: https://playstation. To contact support, you will need to tell them your console’s serial number, and they may also ask for the model, revision, and Support ID. Learn how to set a login passcode on a PS4 or PS5 console: https://playstation. com/help/ Joined May 2010 2,693 Following 1. Different companies have different times when they call you back. PlayStation Broadcast & Professional Product Repair Product Repair Repair information and service assistance Contact Support Contact Support Product support & customer relations Register a Product Register a Product Keep track of all your products in one location Parts & Accessories Parts & Accessories Product information and sales assistance. Please click here for more information. Hardware PlayStation Support !!. Media Relations Contacts Sony Corporation of America Lisa Gephardt Senior Director, Corporate Communications SCA. How to Contact PlayStation Support (Number) There are several ways you can Contact PlayStation but calling them directly seems to be the method most people are looking for. 2) I have questions about PlayStation product setup and installation. Game Mode Settings on your Samsung TV. Write a letter to: Sony Interactive Entertainment Consumer Services Department, 2207 Bridgepointe Parkway. PlayStation Support How can we help? Browse help by category Account & Security PS Store & Refunds Tiered Services Games Hardware & Repairs Safety Important notices Find information about PlayStation products, features and services that are no longer available or are being discontinued. Follow the troubleshooting steps to resolve your issue or, if you still need help, select contact us at the bottom of the article. Official NA Twitter Support. PlayStation Online AssistantNoIn order to continue assisting you, a Support Agent is required. Our colleagues at PlayStation are actually better equipped to respond to your PlayStation concern. Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Register a Product Register a Product. what is there to look into? you. Thanks, Aldrin User16697514719368736997 5 months ago Weve been using Sony LCD and LED, now OLED 4K TVs for decades. That is done through an official PlayStation support page which you can access. PlayStation 5 family management features can help to manage the experience your children can have on PS5. Business, Economics, and Finance. Contact Playstation Customer Service. Ask PlayStation. Chat with a PlayStation support live agent by clicking here. Where can I get help? Please click here for Hardware support options. If you want to get your hands on a PS5 PlayStation Camera adaptor for free, youll need to order one via Sony. You can find the carrier on the ‘order details’ page when you select ‘track my order’. 1) I have questions about factory recertified products on direct. Sony Support - Well call you Request an agent to call you Avoid waiting on hold Save time by having an agent call you. You can connect with PlayStation Support for assistance with your PlayStation product or. Contact customer support??? : r/playstation. Please supply information for me to send in a subpoena for stolen play station 4 Thank You, Detective Garcia pgarciasmpd. This is your username that is displayed on PlayStation Network. Cancellation, Returns & Refunds. For assistance in any issues involving your Playstation, please reach out to our Playstation support at https://support. 1-800-554-6036. Electronics TV, Video, Audio, Digital Still Camera and Phones Games PlayStation® Location Select your country/area support site. How to Contact PlayStation Support Anytime For Help with PS5 …. Welcome to our Community! Here you can ask questions, find answers and connect with other Sony users in our community. To contact support, you will need to tell them your console’s serial number, and they may also ask for the model, revision, and Support ID. How to perform a software update on your TV. got one email saying they were looking into it. com%2fContact-PlayStation/RK=2/RS=CS2fozac2cCwiUt4_WZI8oZWcts- referrerpolicy=origin target=_blank>See full list on wikihow. How to Contact PlayStation Support. us 626-300-0726 SMPD EllaC 7 years ago Hi DetGarcia, thank you for your message. Here you can ask questions, find answers and connect with other Sony users in our community. Tweet to PlayStation support: @AskPlayStation. Ask PlayStation on Twitter: Learn how to set a login passcode …. Do you want to know how to contact playstation support anytime 24 hours a day, 7 days a week! If you go to playstation dot com and then select support, in the bottom right side of the. Do you want to know how to contact playstation support anytime 24 hours a day, 7 days a week! If you go to playstation dot com and then select support, in th. Official PlayStation™Store US. after about 4 days of trying i finally got in contact with someone in the chat option. com/support/account/prevent-parental-control-change/ 05 May 2023 17:30:00. Media Relations Contacts Sony Corporation of America Lisa Gephardt Senior Director, Corporate Communications SCA. You can contact PlayStation Support by using any of the following methods: Speak to Consumer Services toll-free at 1-800-345-7669 Chat with a PlayStation. How to contact PlayStation Support Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Use any phone to dial the toll-free international number for PlayStations customer support between the hours of 8 a. For Support surrounding your product and order experience, please click here. told them the situation and asked for a refund. the said they were moving me to priority and thats it.